CDs "not available" - Rocket 7500x

[donnamazon]

Hi everyone! Hoping someone out there might be able to help...

I have a Rockola Rocket 7500-x. There are a few CDs that the juke is saying are "not available," yet they are in the machine and have no scratches, etc. I ran a short test and the juke is able to pick up the CDs and even identify the number of tracks in each, so I'm a bit mystified as to why this is happening. 

Another issue I'm having is that occasionally the jukebox seems to physically drop a CD, but it doesn't really happen consistently (e.g. it doesn't happen to the same CD every time)...

Thanks!

[Ron Rich]

"Re-map" the offending CD's-- Remove one CD--select that spot--stop gripper motor when gripper is up over the turntable and "exorcise" both sections of the gripper with your hand-- allow the sections to snap back several times. Ron Rich

[donnamazon]

Thanks Ron! Follow up question...how do you stop the gripper motor? Does that just mean to power off the machine? (Sorry if it's a dumb question, this is my first jukebox and just got it a week ago!)

[Ron Rich]

Power off will work, if there is no service switch that will--- Ron Rich